MONDAY, OCTOBER 19, 2026
Good morning, Bilal
Here’s what’s happening across your contact centre today.
+12.8%
2,846
Total calls today
vs. previous day
+4.2%
24
Live conversations
across all queues
80%
16 / 20
Agents available
of total seats
-8.4%
03:42
Average handle time
vs. last week
Campaign performance
Track your outbound activity
| CAMPAIGN | STATUS | PROGRESS | CONNECTED | |
|---|---|---|---|---|
October ReactivationInactive customers | Running | 68% | 284 / 420 | |
UK Lead Follow-upUK inbound leads | Running | 42% | 126 / 300 | |
New Customer WelcomeNew customers | Paused | 91% | 182 / 200 | |
Demo CampaignSample contact list | Draft | 0% | 0 / 150 |
Agent activity
Live team overview
20Total agents
16Available
4Busy
OM
Olivia MartinSenior agent
On call04:12
NW
Noah WilliamsSales team
Available
AJ
Ava JohnsonCustomer care
Wrap-up00:38
LB
Liam BrownSales team
Available
Recent activity
Latest events in your workspace
Outbound call completedUK Lead Follow-up · Contact #1048
2 min agoAI agent transferred a callTransferred to Olivia Martin
8 min agoAgent signed inNoah Williams joined the workspace
14 min agoCampaign pausedNew Customer Welcome
27 min agoIntegrations
Telephony and AI connections
Voice infrastructureTelephony backend
Not connectedClient AI agentSIP endpoint
Awaiting setupSIP securityTLS / firewall review
Needs reviewUrdu, Roman Urdu, and English — one agent
For customers who do not speak call-centre English
Urdu, in script and in speechSet an agent to Urdu and its greeting, instructions and knowledge are in your customers' own language.
Roman Urdu, the way people actually typeCustomers mix Roman Urdu and English in the same sentence. Set the agent to English + Roman Urdu and it replies the same way — on calls and in chat.
One setting, every conversationThe language picked in the agent builder applies to the agent's voice and its written replies, so a customer hears and reads one consistent language.
Compliance built in, not bolted on
Consent and do-not-call checks the system cannot skip
No consent, no callA contact with no consent record is never dialled. The rule is enforced by the dialler itself, and there is no override.
Opted out means opted outA do-not-call flag or a number on a suppression list blocks the call or message — across campaigns, broadcasts and automated follow-ups.
Checked again at send timeBroadcasts and automated messages re-check every recipient at the moment of sending. Anyone who opted out in the meantime is skipped, with the reason recorded.